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服务与承诺

为了加强产品质量管理，努力搞好产品售前、售中、售后服务工作，提高公司信誉，特制定本制度

76696vic老品牌

安装服务

1、市场部应依据产品合同制定安装服务计划，具体实施则由总装车间和技术部全面负责，指导性安装一般安排1-3人，承包性安装一般安排5-10人。
2、用户具备安装条件后，公司应及时派员前往安装现场。产品安装完毕后，就技术性能、产品质量等方面，由用户单位安装负责人在公司“产品售后服务单”及“顾客意见调查表”上签署意见，各表一式两份，一份留用户，一份由安装人员带回交市场部归档。
3、对于安装过程中出现的质量问题，安装人员应认真填写记录，并由公司品质部就问题产生的原因、责任人、损失金额、理赔办法及有关建议进行确认，并书面呈报企管副总，以判定责任部门并尽快采取补救措施。

售后服务

1、售后人员应在实际工作中，通过扎实努力的工作展示公司良好形象。
2、除在工作上与用户加强衔接外，服务人员不得向用户提出生活上的任何要求。
3、服务人员在外期间，不仅要遵守公司的规章制度，还要遵守所到用户单位的厂纪厂规，并应搞好安全生产工作，保质保量完成任务。

产品“三包”服务

1、凡属公司产品均实行“三包”，“三包”期内设备的某些部件因制造质量需进行修理或更换的，我司将无条件维修或更换。
2、产品关键零部件“三包”期限如下：
①包胶辊胶面无起皱、龟裂现象，质保期6个月；
②导辊类轴承使用寿命两年，烘缸类轴承使用寿命五年；
③烘缸缸体无漏气、无裂痕，质保期10年；
④所有导辊在正常使用情况下出现断裂，我司包赔包换。
3、若产品超出“三包”期，但属我司责任的质量缺陷和问题，我司将在收到用户电话或传真后24小时内作出答复，并选择最佳方式解决所存在的问题或以最快的速度派员至现场进行处理；如因用户的原因致使问题产生或设备损坏，我公司将及时与用户取得联系，如需更换部件，原则上只收取成本费。

跟踪服务

1、我司所有出厂产品，均按ISO9001质量体系文件规定建立用户设备档案，并保存其全部记录文件。
2、我司所有出厂的产品，在质量保证期内和质量保证期外，市场部都将定时派员对其产品设备进行跟踪服务，做到用户满意。
总之，公司将本着“以质量求生存、以服务求信誉、以诚信求发展”的宗旨，竭诚为国内外用户提供满意的产品和服务，以赢得用户，争取市场。

跟踪服务

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1、凡属公司产品均实行“三包”，“三包”期内设备的某些部件因制造质量需进行修理或更换的，我司将无条件维修或更换。
\n2、产品关键零部件“三包”期限如下：
\n①包胶辊胶面无起皱、龟裂现象，质保期6个月；
\n②导辊类轴承使用寿命两年，烘缸类轴承使用寿命五年；
\n③烘缸缸体无漏气、无裂痕，质保期10年；
\n④所有导辊在正常使用情况下出现断裂，我司包赔包换。
\n3、若产品超出“三包”期，但属我司责任的质量缺陷和问题，我司将在收到用户电话或传真后24小时内作出答复，并选择最佳方式解决所存在的问题或以最快的速度派员至现场进行处理；如因用户的原因致使问题产生或设备损坏，我公司将及时与用户取得联系，如需更换部件，原则上只收取成本费。

\n","space_27":0,"setting_27":{"fit":"contain","isLazy":"true"},"richtext_40":"

产品“三包”服务

\n","richtext_29":"

1、市场部应依据产品合同制定安装服务计划，具体实施则由总装车间和技术部全面负责，指导性安装一般安排1-3人，承包性安装一般安排5-10人。
\n2、用户具备安装条件后，公司应及时派员前往安装现场。产品安装完毕后，就技术性能、产品质量等方面，由用户单位安装负责人在公司“产品售后服务单”及“顾客意见调查表”上签署意见，各表一式两份，一份留用户，一份由安装人员带回交市场部归档。
\n3、对于安装过程中出现的质量问题，安装人员应认真填写记录，并由公司品质部就问题产生的原因、责任人、损失金额、理赔办法及有关建议进行确认，并书面呈报企管副总，以判定责任部门并尽快采取补救措施。

\n","href_47":{"type":"","value":"","target":""},"href_42":{"type":"","value":"","target":""},"richtext_46":"

1、我司所有出厂产品，均按ISO9001质量体系文件规定建立用户设备档案，并保存其全部记录文件。
\n2、我司所有出厂的产品，在质量保证期内和质量保证期外，市场部都将定时派员对其产品设备进行跟踪服务，做到用户满意。
\n总之，公司将本着“以质量求生存、以服务求信誉、以诚信求发展”的宗旨，竭诚为国内外用户提供满意的产品和服务，以赢得用户，争取市场。

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1、售后人员应在实际工作中，通过扎实努力的工作展示公司良好形象。
\n2、除在工作上与用户加强衔接外，服务人员不得向用户提出生活上的任何要求。
\n3、服务人员在外期间，不仅要遵守公司的规章制度，还要遵守所到用户单位的厂纪厂规，并应搞好安全生产工作，保质保量完成任务。

\n","space_35":0,"setting_35":{"fit":"contain","isLazy":"true"},"richtext_33":"

售后服务

\n","richtext_30":"

安装服务

\n","href_35":{"type":"","value":"","target":""}}"/>

技术可靠，性能稳定，为客户奉献品质优良的纸机!

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京ICP备10002622号-38

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